Responsible party and scope

The website operator and responsible party for personal information collected through this website is Astros Marketing (Pty) Ltd, 2 Makro Place, Sunnyrock 1401. This policy applies to information submitted on this website, including contact and referral-related enquiries, and to limited technical data collected during normal website use.

This policy applies to online interactions with Dialysis Clinic through this website. It does not replace clinical consent forms, practice documentation, or any information given directly by your doctor, renal unit, or treating team. Emergency situations must be directed to the nearest emergency unit.

Personal information we collect

We collect personal information that is reasonably necessary to respond to enquiries, coordinate communication, and manage website administration. The information collected will depend on what you choose to provide through the contact form or other website features.

Identity and contact details, such as a name, surname and contact information.
Basic patient-related information included in an enquiry or referral message.
Details about the referring doctor or renal unit where supplied.
Administrative information needed to respond to medical-aid or private patient enquiries in general terms.
Technical website data such as browser type, pages visited, date and time of access, device information and IP address.

Please do not send more medical information than is necessary for an initial enquiry. Treatment decisions remain the responsibility of the patient’s renal team.

How we use personal information

Personal information is processed for specific, lawful purposes related to the operation of this website and the handling of enquiries. We use information only where it is relevant and reasonably required.

To receive and respond to website enquiries.
To pass an enquiry to the appropriate clinic representative for follow-up.
To understand whether a request relates to referrals, session planning, transport questions, or general patient information.
To maintain website security, performance and record keeping.
To comply with legal and regulatory duties, including duties under POPIA where applicable.

We do not sell personal information or use it for unrelated marketing. If information is needed for a different purpose, that will be handled in line with applicable law.

Sharing of information

Personal information may be shared only where this is necessary for the purpose for which it was collected, or where the law allows or requires it. Access is limited to persons who need the information to deal with the enquiry or administer the website.

Depending on the nature of the enquiry, information may be shared with clinic administration, registered renal nurses, or a supervising nephrologist only to the extent needed for a response or intake process. Information may also be shared with service providers involved in website hosting, form handling, security, or technical support, subject to confidentiality and appropriate safeguards.

We may also disclose information if required to do so by law, court order, lawful request from a regulator, or to protect rights, safety, systems or records.

Cookies, security and retention

This website may use cookies and similar technologies for basic functionality, traffic measurement and security. A cookie is a small file stored on your device that helps a website recognise visits and operate correctly. Browser settings can usually be adjusted to limit or disable cookies, although some website functions may then be affected.

We use reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.
Website records are retained only for as long as reasonably necessary for the purpose collected, unless a longer period is required or permitted by law.
No method of online transmission or storage is completely secure, but appropriate safeguards are applied to reduce risk.

Your rights under POPIA

Subject to POPIA and any other applicable law, you may have the right to ask for access to personal information held about you, request correction of inaccurate information, object to certain processing, or ask that records be deleted where there is no lawful basis to retain them. These rights are not absolute and may be limited by legal or operational requirements.

If you want to make a privacy-related request, please use the enquiry form on the contact page and clearly state that your request concerns personal information. We may need to verify identity before acting on a request. If you believe your information has been handled improperly, you may also lodge a complaint with the Information Regulator in South Africa.

We may update this privacy policy from time to time to reflect changes in legal requirements, website features, or operational practices. The version published on this page will apply from the date it is posted.