Your care team
Your haemodialysis sessions are overseen by registered renal nurses with a supervising nephrologist involved in your clinic care. We work with patients referred by their doctor or renal unit, with morning, afternoon and evening shifts available.
Who is involved in your clinic care
At Dialysis Clinic, your day-to-day treatment sessions are run by registered renal nurses in an outpatient setting in Bedfordview. Their role is to carry out the booked chronic dialysis session, monitor you during treatment, keep records for the clinic visit and communicate with the supervising nephrologist and your referring renal team when needed.
The supervising nephrologist provides clinical oversight for the clinic. This means your care at the clinic is not handled by one person only. Nursing care, session checks and medical supervision are linked, while your broader treatment plan remains under the direction of your own renal team. We do not replace your referring doctor or renal unit, and any treatment decisions are made by the renal team responsible for your care.
- Registered renal nurses for session-based care
- A supervising nephrologist for clinic oversight
- Coordination with your referring doctor or renal unit
- Support for medical-aid and private patients
What is included during a scheduled session
Your care team’s work covers the practical and clinical parts of a scheduled chronic haemodialysis visit. On arrival, the clinic confirms your booking and referral information, and the nursing team prepares you for the session according to the instructions from your renal team. During the session, nurses observe how you are doing and keep routine treatment records for the clinic file.
There is also general support around comfort, timing and shift flow. Because this is an outpatient clinic, care is organised around booked morning, afternoon and evening shifts. The team helps keep the session day orderly so arrivals, treatment starts and changeovers happen as smoothly as possible, although there can be short delays from time to time.
- Booked outpatient haemodialysis sessions
- Checks linked to your clinic visit and referral notes
- Monitoring by registered renal nurses during treatment
- Communication with the supervising nephrologist when required
- General guidance on what to expect on the day
How the process works step by step
Joining the clinic starts with a referral from your own doctor or renal unit. Before your first booking, the clinic needs the referral details and the information required to open or confirm your patient file. Once this is in place, the team can discuss shift availability and practical arrangements for attendance in Bedfordview.
On a session day, you arrive for your allocated shift and report to the clinic as directed. The nursing team confirms your details, prepares for treatment and settles you into the session area. During treatment, they continue to monitor you and keep the clinic record updated. If there is anything that needs medical review, the supervising nephrologist is involved and, where appropriate, your referring renal team is updated. After the session, you leave with any routine next-step information relevant to the clinic booking and your next attendance.
If you have an urgent medical problem before, during or after a clinic visit, emergencies must go to the nearest emergency unit.
- Referral received from your doctor or renal unit
- Patient information and booking details confirmed
- Shift allocated according to availability
- Session carried out by renal nurses under supervision
- Follow-up booking and admin handled after the visit
What to prepare before you come in
The care team works best when your referral and practical arrangements are sorted ahead of time. Please use the enquiry form on our contact page if you need to start the process or ask about attendance. The clinic will advise what documents or confirmations are needed for booking and accounts. If your transport timing is tight because of Bedfordview traffic or East Rand peak periods, plan to leave early where possible.
Bring what the clinic or your renal team has asked for and keep personal items simple. Comfortable clothing, essential identification and any referral paperwork are usually the main basics. It also helps to plan around your shift time, parking and collection after the session. If a family member assists with transport, let them know that start and finish times can vary a bit on a busy day.
- Referral from your doctor or renal unit
- Identification and any clinic-requested documents
- Medical-aid details if applicable
- Transport and parking plan for Bedfordview
- Comfort items suitable for a clinic visit
How accounts are worked out
Accounts are handled according to whether you are a medical-aid or private patient and what information is supplied before treatment. The clinic can explain the general admin process, including what authorisation or funding information may be needed where relevant. Exact cover, benefits and treatment approvals are not decided by the clinic alone, so patients should also confirm details with their scheme or with the party managing their funding.
For private patients, the clinic explains what account steps apply before scheduled treatment goes ahead. For medical-aid patients, billing depends on the details available to the clinic and any approvals that may be required. The admin side is kept practical and straightforward, but final treatment decisions still sit with the patient’s renal team, and final funding decisions sit with the payer. If you are unsure, ask early, it can save time on your first visit.
Aftercare, communication and when to ask for help
After each session, the clinic team focuses on the next booked step in your attendance pattern and any routine handover needed for records. Ongoing treatment planning, medical advice, diet rules, medication changes and decisions about dialysis care remain with your renal team. The clinic can assist with general questions about attending sessions, shift planning and the referral pathway, but it does not provide treatment advice outside that framework.
If something changes with your referral status, transport arrangements or funding details, update the clinic as soon as possible through the contact page so future bookings can be managed properly. If you feel acutely unwell or believe you have an emergency at any time, go straight to the nearest emergency unit rather than waiting for a scheduled outpatient session.
What our Outpatient Dialysis customers say
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Questions we get asked
Will I see a nephrologist at the clinic?
The clinic operates with a supervising nephrologist and registered renal nurses. Medical oversight forms part of the clinic service, while your own renal team remains responsible for treatment decisions and your wider care plan.
Can I book directly without a referral?
No. New patients join the clinic by referral from their own doctor or renal unit. This helps make sure the clinic has the correct information before scheduled outpatient haemodialysis starts.
Who do I contact about urgent problems after a session?
For emergencies, go to the nearest emergency unit. For non-urgent clinic questions about bookings, referrals or attendance, use the enquiry form on our contact page.
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Ask about a referral or a session time
Send a note through our contact form with your name, your referring doctor or renal unit and the shift you prefer, and the clinic team will contact you.
Open the contact form